Careers at Medicare Australia
One APS Career...Thousands of Opportunities
Who are we?
Medicare Australia is a statutory agency that operates under the umbrella of the Department of Human Services, along with five other agencies: Centrelink, CRS Australia, Child Support Agency, Health Services Australia and Australian Hearing. As an Australian Public Service (APS) agency, Medicare Australia is governed by the Public Service Act 1999. Generally, remuneration and conditions of employment will be determined in accordance with Medicare Australia's Certified Agreement.
We deliver services and payments for Medicare, the Pharmaceutical Benefits Scheme, family assistance, the Australian Organ Donor Register, the Australian Childhood Immunisation Register and a range of other programs. Our services are delivered in Medicare offices, over the phone and online.
What do we value?
We are one of the most recognisable government agencies and we play a vital role in Australia’s health sector. Working for us is an exciting and rewarding experience.
Our Values are a public statement about what we stand for, in that we:
- care about the health and service needs of the Australian public
- always respect and protect the confidentiality of people and their personal information
- take pride in what we do and pursue improvements
- maintain a strong connection with our community and care for our environment
- understand the need to be flexible in meeting new business challenges
- work collaboratively with the public, providers, government and colleagues.
Medicare Australia’s Values complement the APS Values
which provide the standard of behaviour and conduct expected of employees in the APS. We assess candidates for organisational fit with particular regard to the Medicare Australia Values.
What we can offer you
We pride ourselves in being a place people want to work. We have spent years building a solid reputation and we are recognised in government circles and in the community generally, as a great place to work.
The high quality people we employ enable us to deliver a consistently high level of customer satisfaction. Customer service is fundamental to our purpose:
'Working together to improve the health and well-being of Australians by delivering information and payment services.'
Being a part of Medicare Australia is more than working for a high profile government organisation. We offer our people the opportunity to develop both personally and professionally through targeted training and development programs, a strong commitment to performance management and a contemporary and flexible approach to remuneration and reward. We offer a range of diverse jobs and the potential to move to different work environments for those looking for a career change.
If you like the idea of working for Medicare Australia, please look at our employment opportunities. You might be just the person we are looking for.
Selection documentation includes the name of the contact officer who you are strongly encouraged to contact before submitting your application. More information on the application process can be found in the eligibility criteria.
Senior executive recruitment
We offer excellent SES employment opportunities in a range of areas including customer service strategy and development, eBusiness and development, government relations, program integrity and corporate governance. We are looking for executives who have proven capability in:
- exemplifying great service
- shaping strategic thinking
- achieving results
- exemplifying personal drive and integrity
- cultivating productive working relationships
- communicating with influence
SES employment opportunities are listed on our careers page as vacancies become available. Selection documentation includes the name of the contact officer who you are strongly encouraged to contact before submitting your application. More information on the application process can be found in the eligibility criteria.
Medicare Australia's statement of commitment to the recruitment and retention of Indigenous employees
We are committed to providing excellent customer service that reflects the needs of our diverse community. This commitment embraces all aspects of our business including our recruitment practices.
We recognise the valuable role of Aboriginal and Torres Strait Islander people in connecting the health community and helping meet customer's needs, and we will continue to work with all sections of the community to recruit Indigenous Australians. We also provide our Indigenous employees with the support they needed to build a career with us.
The selection process
Applying for a job with Medicare Australia is easy. When framing your application we will ask you to broadly show how you meet the overall needs of the job, in no more than 4 pages.
Selection is based on merit. Assessment techniques may vary depending on the position. Generally, we use behaviourally-based assessment methods that may include a behavioural interview, work-based tests, motivational fit analysis, and reference checks.
Last updated: 28 May, 2008